FAQ

Ticketing Questions

The box office requires:

  • a photo ID

  • the credit card the tickets were ordered with

  • the Ticketmaster confirmation number

  • Subscriber account number for BIB subscribers

Yes. In the Boston Opera House, seats are numbered even on the right, odd on the left, and consecutive hundreds in the middle.

Yes, we can. Please turn the brightness of your phone all the way up when scanning.

Please turn the brightness of your phone all the way up when scanning; you can download the Ticketmaster App for Android and iPhone

Box Office Questions

Non-Performance Weeks

Monday – Friday: 10am – 5pm

Performance Weeks

Monday – Friday: 10am until 30 minutes after curtain

Saturday – Sunday: Opens two hours prior to matinee and closes 30 minutes after curtain

Please Note: Advance ticket sales to upcoming shows are suspended for the thirty minutes prior to the curtain time of that day’s performance.

 

**** For Hamilton, the Boston Opera House box office will suspend sales to future performances 1 hour prior to the curtain time of that day’s performance. ****

The Boston Opera House box office sells tickets to all Boston Opera House shows except Boston Ballet tickets when they are not in residence. When there is a Boston Ballet show at the Boston Opera House, we sell tickets to that current production and upcoming Boston Ballet productions.


Please Note: When there is a Boston Ballet show at the Boston Opera house, the Ballet box office staff sells tickets on performance days only, opening at 11am. The Boston Opera house box office staff will still sell tickets at their normal hours of Monday-Friday 10-5. If there is a Ballet production on Saturday, and Sunday, only Boston Ballet tickets will be available for purchase.

We accept Visa, Mastercard, American Express, Discover, and cash. Note that credit cards must bear the name of the person purchasing the tickets.  Checks are accepted only if the show you are attending is more than ten banking days away from the date of purchase.

 

Please Note: The Boston Opera House charges a modest restoration fee on all tickets in order to assist with costs of maintaining our landmark theater structure.

General Questions

The lobbies are generally open to public 45 minutes before the advertised curtain time.

Cell phones are permitted in the theatre, but are required to be off during the performance.

You can take pictures in the lobby, but not inside the theatre or during the show.

The Boston Opera House Policies

  • Some shows may not be appropriate for children of all ages. Please enquire at (617) 259–3400.

  • Regardless of age, everyone must have a ticket. No “babes in arms” will be allowed.


Parents may be asked to remove restless children from the auditorium. The parent and child will be able to wait in comfortable lounge while the rest of the family enjoys that show. We appreciate your cooperation.

All bags are subject to inspection before entering the Boston Opera House. Coat check is available at every performance at a charge of $2 per item.

Lost Tickets

Please call the Boston Ballet box office directly at (617) 695–6955.

Please call Ticketmaster Customer Service at 1 (800) 982–2787.

Please call (617) 880–2495 with the following information:

  • Your name

  • The date of purchase

  • The credit card number

  • Your telephone number

The box office will research the order and notify you that a location pass will be issued on the night of the performance. In all cases, a location pass will only be issued on the day of the performance, one hour before the show — no exceptions. For all other performances at the Boston Opera House please contact your point of purchase.

  • Leave yourself enough time for traffic.

  • Check the date and time of the performance on tickets purchased.

  • If you arrive late to your performance you may have to wait to be seated at appropriate breaks in the performance. Please arrive on time, no less than 15 minutes before curtain.

Guests, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the venue. The Boston Opera House does not provide weapon lockers. Weapons may not be checked in at the Guest Services kiosk. Weapons include, but are not limited to, the following:

Firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, and knives with blades over 2 inches in length. Guests found in possession of the above-mentioned items will be asked to remove the item from the venue or dispose of it. Guests who refuse to comply will be evicted from the venue.