With the assistance of Boston Mayor Thomas Menino, Clear Channel obtained the necessary building permits in late 2002 and commenced work to completely renovate and restore the Citizen Bank Opera House on a very tight 18-month schedule. The project team was led by Clear Channel managers, Suffolk Construction Company, Martinez and Johnson Architecture and Finegold Alexander and Associates. In order to accommodate the needs of large Broadway touring productions, the old stagehouse and attached dressing rooms were completely demolished to make way for a larger, state-of-the-art stagehouse and new dressing rooms.
Meanwhile, everything between the proscenium wall of the stage and the Washington Street facade was carefully restored to the exacting standards for historic preservation of the National Park Service and the Boston Landmarks Commission.
While all the mechanical, fire protection and HVAC systems were installed to conform with modern standards, a rare assembly of old-world craftsmanship and highly-skilled trades went to work restoring sculptural plaster, gold leaf finishes, Carrara marble, paintings and tapestries, grand staircases, chandeliers, walnut and oak paneling.